Refund and Cancellation Policy

Last updated: 29 September 2026

This policy explains when you can cancel a service from Fourth Generation Technologies (Pty) Ltd and when you are entitled to a refund. It forms part of our Terms of Service.

1. Seven-day cooling-off for consumers

If you buy a service as an individual consumer through our website, you may cancel it without giving a reason within seven days of the date you ordered it, and we will refund everything you paid within 30 days.

This right does not apply once a service has started with your consent before the seven days end, for example a domain that has already been registered or a mailbox you are already using. Before you confirm an order that starts immediately, we will ask you to confirm that you understand this.

2. Monthly services

You can cancel any monthly service at any time in the Cloud Console. The service continues until the end of the month you have already paid for and is not renewed. We do not refund the unused part of a month, unless the law requires it or we have failed to provide the service.

3. Services with a minimum term

Some services have a minimum term set by the company that supplies them, such as annual Microsoft 365 commitments. The service page and your order confirmation show the term and when it renews. These services can only be reduced or cancelled as the supplier allows, usually shortly after purchase or at renewal. We will remind you before each renewal.

4. Domain names

Domain registration and renewal fees are paid to the registry when the domain is registered or renewed, so they cannot be refunded after that point, except where the registry allows a cancellation and refunds us.

5. If we fail to deliver

If we do not start a service within 30 days of your order, or within the time shown on the service page, you may cancel it by giving us seven days' written notice, and we will refund what you paid for it within 30 days. If a service you ordered becomes unavailable, we will tell you straight away and refund you within 30 days.

6. If we did not show you the required information

If we did not give you the information the Electronic Communications and Transactions Act requires before you ordered, or did not let you review and correct your order, you may cancel within 14 days of receiving the service, and we will refund your payments.

7. How refunds are paid

Refunds go back to the card or bank account you paid from, within 30 days of cancellation. If that is not possible, we will agree another method with you.

8. How to cancel or ask for a refund

Cancel services in the Cloud Console, or contact us at support@fourthgeneration.technology or on +267 74339657 or +267 71473079 with your account name and the service concerned.