Legal, Botswana
Privacy Notice
Last updated: 30 September 2026
This notice explains how Fourth Generation Technologies (Pty) Ltd (registration number BW00001816431, "we", "us") collects and uses personal information when you visit our website, create an account or use our services. We handle personal information in line with Botswana's Data Protection Act, 2024.
1. Who is responsible
We are the controller for the personal information described in this notice. You can contact us about privacy at legal@fourthgeneration.technology, or write to us at Plot 27860, Block 3, Gaborone, Botswana (postal: P.O. Box 550152, Mogoditshane, Botswana).
When you use our services to store or process personal information about other people, such as your staff's email or your customers' records, you are the controller of that information and we process it on your behalf under our Data Processing Terms.
2. What we collect
- Account details: names, job titles, email addresses, phone numbers and the organisation you represent.
- Billing details: billing address, tax number, invoices and payment records. Card details are handled by our payment provider; we never see or store full card numbers.
- Service information: the services you use, settings, domain registration details and support conversations.
- Security information: sign-in history, IP addresses, device information and records of actions taken in your account.
- Website information: pages visited and the country you visit from, used to show the right prices and content.
- Conversations with Thapelo: the questions you ask Thapelo, the AI assistant on our website, its answers, and the details you give in its contact form when you ask us to get in touch.
3. Why we use it
| Purpose | Our reason |
|---|---|
| Creating your account and providing the services you order | To perform our contract with you |
| Billing, collecting payment and keeping financial records | Contract, and our legal duties |
| Keeping accounts and systems secure, and preventing fraud | Our legitimate interest in protecting you, us and other customers |
| Answering support requests, including through our AI assistant | Contract |
| Answering questions on our website through Thapelo | Our legitimate interest in answering enquiries |
| Contacting you when you ask Thapelo for a person or leave your details | Your consent, which you give in the contact form |
| Registering domain names | Contract, and the rules of the domain registry |
| Sending service and security notices | Contract |
| Sending marketing about similar services | Your consent, or our legitimate interest where you are an existing customer. You can opt out at any time. |
4. Who we share it with
We share personal information only as needed to provide our services:
- Service providers we resell, such as Microsoft and Google, when you order their services from us.
- Domain registries and registrars, including BOCRA for .bw names and our wholesale registrar for other names. Registries may publish some registration details in their public WHOIS records, as their rules require.
- Our payment provider, to process card payments.
- Our AI assistants. The support assistant in the Cloud Console and Thapelo on our website use an AI service from Anthropic, hosted outside Botswana. We send it only what is needed to answer your question, and never passwords, keys or bank details. Thapelo tells you it is an AI, cannot see customer accounts, and asks for contact details only in its contact form.
- Professional advisers and authorities, where the law requires it.
We do not sell personal information.
5. Transfers outside Botswana
Our platform currently runs on servers in the United States, provided by Contabo. We plan to move it to a data centre in Botswana. Some of the providers above also process information outside Botswana. A full list of providers is in our list of service providers. We only transfer personal information to countries the Information and Data Protection Commission considers to offer adequate protection, or with safeguards the Act allows. Where the Act requires a copy of transferred personal information to remain in Botswana, we will meet that requirement as the Commission directs.
6. How long we keep it
We keep account and service information while your account is open, and billing records for as long as tax and company law require, currently seven years. Security logs are kept for 12 months. Conversations with Thapelo are deleted 90 days after the last message. If you ask us to get in touch, we keep your details and the conversation for 12 months after we last dealt with your request. When information is no longer needed, we delete or anonymise it.
7. How we protect it
We use encryption, two-step login, restricted staff access, monitoring and tested backups. If a personal data breach affects your information and is likely to cause you harm, we will tell you and the Commission as the Act requires.
8. Your rights
Under the Data Protection Act you may ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete information we no longer have a reason to keep;
- restrict or object to how we use it;
- give you your information in a format you can take elsewhere;
- not make decisions about you based solely on automated processing.
Send requests to legal@fourthgeneration.technology. We will respond within 30 days. If you are unhappy with our response, you may complain to the Information and Data Protection Commission.
9. Cookies
Our website only uses cookies that are needed for it to work, such as keeping you signed in, remembering your country and, if you chat with Thapelo, keeping your conversation for 90 days. We do not use advertising or analytics cookies. If that changes, we will update this notice and ask for your consent first.
10. Changes
We will post any changes to this notice here and tell customers of material changes by email.